Skills & Competencies for Computer Operations Supervisor
Computer Operations Supervisor job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Computer Operations Supervisor
Supervises computer operations, acting as a team resource for guidance and support on complex or unusual issues.
JOB RESPONSIBILITIES for Computer Operations Supervisor
Implements policies and procedures to perform routine tasks to maintain computer equipment and its peripherals. Continuously monitors the efficacy of computer operations, backup processes, system monitors, and server availability to ensure operation goals are met. Analyzes and records error messages to diagnose issues and works with impacted groups to provide a timely solution. Recommends potential equipment upgrades to improve the capabilities of computer operations. Ensures computer operations activities meet pre-established production targets and maintain operating budgets.
Computer Operations Supervisor SALARY RANGE
BASE 50%
$97,099
TOTAL 50%
$100,848
Job Level
M00
Job Code
IT10000038
Education/Degree
Associate's Degree
Reports To
Manager
Computer Operations Supervisor Skills and Competencies List
9 general skills or competencies (Job family competencies) for Computer Operations Supervisor
1
Job Family Competencies –
Computer Hardware
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step procedures for installing computer hardware.
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Level 2 Behaviors
(Light Experience)
Tests the compatibility of software applications on our computer hardware.
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Level 3 Behaviors
(Moderate Experience)
Provides regular monitoring of our computer hardware to ensure its functionality.
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Level 4 Behaviors
(Extensive Experience)
Oversees the maintenance of computer hardware to ensure secure and efficient business operations.
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Level 5 Behaviors
(Mastery)
Establishes SOPs to ensure appropriate configuration and maintenance of computer systems.
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2
Job Family Competencies –
Computer Troubleshooting
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites examples of troubleshooting techniques and methodologies.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and resolving network, connectivity, and server issues.
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Level 3 Behaviors
(Moderate Experience)
Executes corrective action plans to mitigate system performance inefficiencies.
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Level 4 Behaviors
(Extensive Experience)
Adapts to the latest troubleshooting techniques to diagnose complex computer problems.
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Level 5 Behaviors
(Mastery)
Creates processes and protocols for the systems upgrades and troubleshooting.
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3
Computer Operations Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Computer Operations Supervisor
Proficiency Level - 4
5
Competency for -
Computer Operations Supervisor
Proficiency Level - 5
9 soft skills or competencies (core competencies) for Computer Operations Supervisor
1
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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2
Core Competencies –
Planning and Organizing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
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Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
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Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
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3
Computer Operations Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Computer Operations Supervisor
Proficiency Level - 4
5
Competency for -
Computer Operations Supervisor
Proficiency Level - 5
Summary of Computer Operations Supervisor skills and competencies
There are 0 hard skills for Computer Operations Supervisor.
9 general skills for Computer Operations Supervisor, Computer Hardware, Computer Troubleshooting, IT Environment, etc.
9 soft skills for Computer Operations Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Computer Operations Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.
9 general skills for Computer Operations Supervisor, Computer Hardware, Computer Troubleshooting, IT Environment, etc.
9 soft skills for Computer Operations Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Computer Operations Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.
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